Return & Refund Policy
Company Name: Hangzhou Henghui Tongchuang Trading Co., Ltd.
Email: service@zunavya.com
At Zunavya™, your satisfaction is our priority. We want every purchase to feel confident and worry-free. This Return & Refund Policy explains the conditions, process, and requirements for product returns, exchanges, and refunds.
1. Return Eligibility
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must meet the following requirements:
✅ The product must be in its original condition
✅ The item must be unused and free from damage caused after delivery
✅ All original packaging, accessories, and included materials must be retained
✅ Proof of purchase or order information must be provided
Products that do not meet these conditions may not be eligible for return approval.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@zunavya.com
Please include your order number and a description of the reason for your return so we can assist you efficiently.
Once your request is reviewed and approved:
📦 We will provide return instructions
📦 You will receive the required return shipping details
📦 The product must be shipped only after receiving return authorization
Please do not send items back without prior approval. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend checking your order carefully after delivery.
If your product arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
📸 Photos or videos showing the condition of the item
📦 Order details and relevant information
Our team will review your request and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products and situations may not qualify for returns, including:
❌ Items damaged due to improper use or handling
❌ Products returned without original packaging or accessories
❌ Personalized or specially customized items
❌ Clearance or final-sale products
❌ Gift cards or promotional credits
❌ Original shipping fees paid during checkout
If you are unsure whether your order qualifies, please contact us before sending your item back.
5. Exchanges
If you need a replacement product, the recommended process is:
- Request a return for the original item
- Wait for the return to be approved and processed
- Place a new order for the replacement product
This allows you to receive your preferred item as quickly as possible.
6. European Union – 14-Day Cancellation Right
For customers located in the European Union, eligible purchases may qualify for a 14-day cancellation period after receiving the order.
To exercise this right:
✅ The product must remain unused
✅ The item must include original packaging and accessories
✅ Proof of purchase must be provided
This right applies in addition to other applicable return protections under local regulations.
7. Refund Process
After your returned item is received and inspected, we will send you a confirmation regarding your refund status.
If your refund is approved:
💳 The payment will be returned to your original payment method
⏳ Please allow up to 10 business days for processing
🏦 Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please contact Zunavya™ before sending any return package.
A return request must be approved and the provided return instructions must be followed to ensure your package can be properly processed.
Return Address:
Hangzhou Henghui Tongchuang Trading Co., Ltd.
(Please contact customer support for the authorized return address before shipment.)
Our Commitment
At Zunavya™, we are committed to providing reliable products and a smooth customer experience. We appreciate your trust and will do our best to make every return or refund request simple, transparent, and convenient.
